Work in Customer Support

Are you an empathetic, problem-solving individual who enjoys helping others? PhilippinesCasinos.ph is looking for a Customer Support Specialist to join our team. As the first point of contact for our customers, you’ll play a crucial role in enhancing the customer experience and maintaining high satisfaction levels.
Customer Support Full-time Remote Work iGaming 🔝
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Core Responsibilities

  • Customer Queries: Handle customer inquiries via phone, email, and live chat, providing prompt and accurate assistance.
  • Issue Resolution: Identify customer problems and offer appropriate solutions, escalating issues when necessary.
  • Product Knowledge: Become an expert on our product offerings to better assist and guide customers.
  • Feedback Collection: Collect and document customer feedback for analysis, helping to improve our services.
  • Performance Metrics: Meet and exceed customer service KPIs, such as response time and resolution rate.
  • Database Management: Maintain accurate records of customer interactions in our CRM database.
  • Team Collaboration: Work closely with other departments, like tech support and sales, to provide comprehensive support.
  • Training: Keep up-to-date with new product releases and policy changes to provide accurate information.

Required Skills & Experience

  • Prior customer support experience, preferably in the iGaming or tech industry.
  • Excellent communication skills, both written and verbal.
  • Ability to multitask and handle stress in a fast-paced environment.
  • Strong problem-solving skills.
  • Familiarity with CRM software and customer service tools.

Compensation & Benefits

  • Competitive monthly salary.
  • Performance-based incentives.
  • Comprehensive benefits package, including healthcare.
  • Opportunities for career advancement.
  • Training programs for professional development.

How to Apply

If you have a natural talent for customer service and are excited about enhancing user experience, this is the role for you. Click the “Apply Now” button below to take the first step toward a rewarding career with PhilippinesCasinos.ph.

Join a team that values customer satisfaction as its top priority. Apply today to be a part of our commitment to exceptional customer service!

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